Returns & Exchanges
At Paul Rich, we want you to be completely satisfied with your timepiece. If for any reason you are not happy with your purchase, we offer a 30-day return policy for items in original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Securely pack your watch in its original Paul Rich packaging, ensuring all protective films and tags are still attached.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing